For all bookings during 2020 –
In the event of travel restrictions being in place at the time of your trip then we can offer postponement or a refund of the trip fee. If you need to cancel your booking due to Coronavirus then we will offer a refund or postponement of your booking.
If you have symptoms of Coronavirus then you should not travel and you should join your trip. Symptoms include a high temperature, a new, continuous cough (coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours), a loss or change to your sense of smell or taste.
In any other circumstances our standard terms and conditions apply (see below).
Transmission risk – We will do everything we can to ensure our trips meet government guidelines and to lower the risk of transmission whilst on a kayak trip with us and we will happily explain the extra measures and adaptations to trips to any of our clients.
As sea kayaking is outdoors and is naturally a physically distanced activity then the risk of transmission is low.
Despite these measures transmission cannot be completely ruled out and so by joining a trip you are in acceptance that there may be a risk of Coronavirus transmission. We cannot be held responsible for any transmission of Coronavirus that occurs on a kayak trip with us or if you are asked to self isolate due to any circumstances connected to the kayak trip.
Arisaig sea kayak centre terms and conditions
Arisaig sea kayak centre is a trading name of Arisaig Adventure ltd.*
Company number 09891564
Booking a trip
To book a trip you are required to make a non-refundable deposit payment. This can be made through the following methods: By credit or debit card, Visa or Mastercard. By Bank transfer, details available on request.
Booking a trip is a sign of acceptance of a contract between yourself and Arisaig Adventure ltd. This contract is subject to the following conditions:
Full/half day trips: A trip can be booked with a 25% deposit of the full trip fee. The balance is payable 7 days prior to the trip.
Multi day trips: A trip can be booked with a 25% deposit. The balance is payable 7 days before the start of the trip.
Trip cancellation or changes by us
Day/half day trips:
Trips are very rarely cancelled as Arisaig offers lots of options when it comes to kayaking. However, occasionally it may be necessary to cancel a trip due to dangerous or unsuitable conditions. Arisaig adventure ltd. will notify the customer as soon as is practical – sometimes this may mean no prior warning can be given and the trip may be cancelled on the day of the trip; we retain the right to cancel a trip at any time for safety reasons. A full refund or booking on another available date will be offered. All decisions will be made with safety as the number one priority and explained in full to the customer.
Multi day trips:
Multi day trips require a minimum of 2 participants to run. If this number is not reached within 4 weeks of the start date of the trip then the trip will be cancelled and a full refund or alternate date will be offered.
If we have to make significant changes to any trip we will inform you as soon as is reasonably possible. These may include a significant change of location, changing to a lower standard of accommodation or changes to start and finish times of a trip. In such circumstances we will offer you the chance to cancel and will refund any payments you have made. In very rare circumstances we may cancel a multi-day trip due to unforeseeable events or circumstances beyond the reasonable control of Arisaig adventure ltd. or its staff. In such circumstances any payments you have made will be refunded.
Arisaig Adventure ltd. will only ever refund payments made towards the trip fee. Any payments made by yourself to third parties in relation to the trip, for example travel or equipment purchases, will not be refunded. We recommend taking out personal travel insurance to cover these costs.
Trip cancellation or changes by you
Full/half day trips:
If cancelled within 7 full days of the start of the trip then you will be charged the full trip fee. If cancelled more than 7 full days from the start of the trip then you will be charged the deposit amount.
If you request any changes to the date or time of the trip within 7 full days of the start of the trip then Arisaig adventure ltd. may charge the full trip fee. Any changes to the date or time of a trip are subject to availability and will be offered at the discretion of Arisaig adventure ltd.
Multi day trips:
If cancelled within 7 full days of the start date of the trip then the full trip fee will be charged. If cancelled more than 7 days from the start of your trip then 25% of the trip fee will be charged.
We recommend you take out insurance to cover against personal accident and liability. We also recommend taking out insurance to cover against cancellation and loss or damage to personal belongings. We can’t be held responsible for loss or damage to personal belongings whilst on one of our trips. Details of an Insurance policy can be provided on request.
Arisaig Adventure ltd. holds public liability insurance, details of which can be provided upon request.
On all trips under 18’s must be accompanied by a parent or legal guardian.
Booking a trip is a sign of acceptance of the hazards involved in engaging in adventure activities and travel. It is your responsibility to ensure that your level of fitness and experience are suitable for your chosen trip. Arisaig adventure ltd. will endeavour to keep you informed of the requirements of the trip, if at any stage you feel that you do not have enough information on which to assess your suitability for the trip then it is your responsibility to request further information. Any itineraires or destinations offered are indicative only and will be offered as subject to the sea conditions and judgement of the guide. It is the objective of Arisaig adventure ltd. to deliver an enjoyable trip, we can not be held responsible for any loss of enjoyment due to changes in the itinerary, or adverse conditions.
Arisaig Sea Kayak Centre will provide all specialist kayaking equipment. It is regularly checked and maintained. A kit list will be given to all participants prior to the trip, it’s important that you bring everything on this list as it directly relates to your enjoyment of the trip.
Medical conditions and dietary requirements
It is your responsibility to disclose any medical conditions that may affect the safety or enjoyment of yourself or any other trip member. It is also your responsibility to disclose any dietary requirements.
Cancellation due to improper conduct
We reserve the right to cancel your trip should we feel your actions are compromising the safety or enjoyment of other trip members. We also reserve the right to cancel your trip should an undisclosed medical condition compromise your safety or that of other trip members. In these circumstances the trip fee will not be refunded.
If you are unhappy about any aspect of your experience with Arisaig adventure ltd. then let us know as soon as possible and we will act to rectify the situation. We are a small company and as such take customer satisfaction very seriously.
If you want to make a formal complaint then this will be accepted in writing (email acceptable) no later than 14 days from the date of your trip. If a complaint is received later than this then we can’t guarantee a satisfactory settlement will be achieved.
Arisaig Adventure ltd. 17/06/2020