Terms and Conditions

TERMS AND CONDITIONS

Arisaig sea kayak centre terms and conditions

Arisaig sea kayak centre is a trading name of Arisaig Adventure ltd.*
Company number 09891564

Booking a trip

To book a trip you are required to make a non-refundable deposit payment. This can be made through the following methods: By credit or debit card. By Bank transfer, details available on request.

Booking a trip is a sign of acceptance of a contract between yourself and Arisaig Adventure ltd. This contract is subject to the following conditions:

Payment schedule

Day trips:

A trip can be booked with a 50% deposit of the full trip fee. The balance is payable 30 days prior to the trip.

Multi day trips:

A trip can be booked with a 25% deposit. The balance is payable 77 days (11 weeks) before the start of the trip.

Trip cancellation or changes by you

Cancellations must be received in writing via email. The timescales below refer to the date/time the cancellation email is received.

Day trips:

If cancelled 31 or more days before the trip then the deposit will be held as credit for a future booking.

If cancelled between 11 and 30 days from the trip then you will be charged 50% of the trip fee.

If cancelled 10 days or less from the trip then you will be charged the full trip fee.

Multi day trips:

If cancelled 70 or more days from the start of your trip then the deposit will be held as credit for a future booking.

If cancelled between 69 and 31 days from the start date of the trip then 50% of the trip fee will be charged.

If cancelled 30 days or less from the start date of the trip then the full trip fee will be charged.

Trip cancellation or changes by us

Day trips:

Trips are very rarely cancelled as Arisaig offers lots of options when it comes to kayaking. However, occasionally it may be necessary to cancel a day trip due to dangerous or unsuitable conditions. Arisaig adventure ltd. will notify the customer as soon as is practical – sometimes this may mean no prior warning can be given and the trip may be cancelled on the day of the trip; we retain the right to cancel a trip at any time for safety reasons. A full refund or booking on another available date will be offered. All decisions will be made with safety as the number one priority and explained in full to the customer.

Multi day trips:

Multi day trips require a minimum of 2 participants to run. If this number is not reached within 50 days of the start date of the trip then the trip will be cancelled and a full refund or alternate date will be offered.

If we have to make significant changes to any trip we will inform you as soon as is reasonably possible. These may include a significant change of location and changes to the start and finish dates of a trip. In such circumstances we will offer you the chance to cancel and will refund any payments you have made. This does not include changes to the meeting time or finish time for a trip if on the same date. It also does not include changes that result from ferry cancellations or amendments made by the ferry operator, in these very rare cases we will adapt as best as possible which may include using different locations.

We may experience variable weather conditions on multi-day trips which may have an effect on the amount of time spent kayaking, this is inherent in sea kayaking and is not a significant change or cancellation.

In extremely rare circumstances we may cancel a multi-day trip due to being unable to run the trip as intended. An example of this would include being unable to provide a guide for the trip. In such circumstances any payments you have made will be refunded. This does not include trip cancellation due to force majeure events, unforeseen events or events relating to circumstances beyond our control.

Arisaig Adventure ltd. will only ever refund payments made towards the trip fee. Any payments made by yourself to third parties in relation to the trip, for example travel or equipment purchases, will not be refunded. We recommend taking out personal travel insurance to cover these costs.

Travel insurance

We recommend you take out insurance to cover against personal accident and liability. We also recommend taking out insurance to cover against cancellation and loss or damage to personal belongings. We can’t be held responsible for loss or damage to personal belongings whilst on one of our trips.

Liability Insurance

Arisaig Adventure ltd. holds public liability insurance, details of which can be provided upon request.

Under 18’s

On all trips under 18’s must be accompanied by a parent or legal guardian. Only certain trip types are open to under 18's, please contact us if you are unsure.

Your responsibilities

Adventure activities

Booking a trip is a sign of acceptance of the hazards involved in engaging in adventure activities and travel. It is your responsibility to ensure that your level of fitness and experience are suitable for your chosen trip. Arisaig adventure ltd. will endeavour to keep you informed of the requirements of the trip, if at any stage you feel that you do not have enough information on which to assess your suitability for the trip then it is your responsibility to request further information. Any itineraries or destinations offered are indicative only and will be offered as subject to the sea conditions and judgement of the guide. It is the objective of Arisaig adventure ltd. to deliver an enjoyable trip, we can not be held responsible for any loss of enjoyment due to changes in the itinerary, or adverse conditions.

Equipment

Arisaig Sea Kayak Centre will provide all specialist kayaking equipment. It is regularly checked and maintained. A kit list will be given to all participants prior to the trip, it’s important that you bring everything on this list as it directly relates to your enjoyment of the trip.

Medical conditions and dietary requirements

It is your responsibility to disclose any medical conditions that may affect the safety or enjoyment of yourself or any other trip member. It is also your responsibility to disclose any dietary requirements (where a trip includes food).

Cancellation due to improper conduct

We reserve the right to cancel your trip should we feel your actions are compromising the safety or enjoyment of other trip members. We also reserve the right to cancel your trip should an undisclosed medical condition compromise your safety or that of other trip members. In these circumstances the trip fee will not be refunded.

Complaints procedure

If you are unhappy about any aspect of your experience with Arisaig adventure ltd. then let us know as soon as possible and we will act to rectify the situation. We are a small company and as such take customer satisfaction very seriously.

If you want to make a formal complaint then this will be accepted in writing (email acceptable) no later than 14 days from the date of your trip. If a complaint is received later than this then we can’t guarantee a satisfactory settlement will be achieved.

Arisaig Adventure ltd. 03/10/2024