Arisaig sea kayak centre terms and conditions

Arisaig sea kayak centre is a trading name of Arisaig Adventure ltd.*  

Company number 09891564

Booking a trip

To book a trip you are required to make a non-refundable deposit payment. This can be made through the following methods: By credit or debit card, Visa or Mastercard. By Bank transfer, details available on request.

Booking a trip is a sign of acceptance of a contract between yourself and Arisaig Adventure ltd. This contract is subject to the following conditions:

Payment schedule

Full/half day trips: A trip can be booked with a 50% deposit of the full trip fee. The balance is payable 14 days prior to the trip.

Multi day trips: A trip can be booked with a 25% deposit. The balance is payable 6 weeks (42 days) before the start of the trip.

Minimum numbers

Day/half day trips – the minimum rate for a half day or day trip is the equivalent of 2 trip places. We can run these trips for one person, the rate will be the equivalent of two trip places.

Multi day trips – these require a minimum of 2 participants to run.  If this number is not reached within 4 weeks of the start date of the trip then the trip will be cancelled and a full refund or alternate date will be offered.

Trip cancellation or changes by us

Day/half day trips:

Trips are very rarely cancelled as Arisaig offers lots of options when it comes to kayaking. However, occasionally it may be necessary to cancel a trip due to dangerous or unsuitable conditions. Arisaig adventure ltd. will notify the customer as soon as is practical – sometimes this may mean no prior warning can be given and the trip may be cancelled on the day of the trip; we retain the right to cancel a trip at any time for safety reasons. A full refund or booking on another available date will be offered. All decisions will be made with safety as the number one priority and explained in full to the customer.

Multi day trips:

Multi day trips require a minimum of 2 participants to run. If this number is not reached within 4 weeks of the start date of the trip then the trip will be cancelled and a full refund or alternate date will be offered.

If we have to make significant changes to any trip we will inform you as soon as is reasonably possible. These may include a significant change of location, changing to a lower standard of accommodation or changes to start and finish times of a trip. In such circumstances we will offer you the chance to cancel and will refund any payments you have made. In very rare circumstances we may cancel a multi-day trip due to unforeseeable events or circumstances beyond the reasonable control of Arisaig adventure ltd. or its staff. In such circumstances any payments you have made will be refunded.

Arisaig Adventure ltd. will only ever refund payments made towards the trip fee. Any payments made by yourself to third parties in relation to the trip, for example travel or equipment purchases, will not be refunded. We recommend taking out personal travel insurance to cover these costs.

Trip cancellation or changes by you

Full/half day trips:

If cancelled within 14 full days of the start of the trip then you will be charged the full trip fee. If cancelled more than 14 full days from the start of the trip then you will be charged the deposit amount.

If you request any changes to the date or time of the trip within 14 full days of the start of the trip then Arisaig adventure ltd. may charge the full trip fee. Any changes to the date or time of a trip are subject to availability and will be offered at the discretion of Arisaig adventure ltd.

Multi day trips:

If cancelled within 28 full days of the start date of the trip then the full trip fee will be charged. If cancelled more than 28 days from the start of your trip then 25% of the trip fee will be charged.

Travel insurance

We recommend you take out insurance to cover against personal accident and liability. We also recommend taking out insurance to cover against cancellation and loss or damage to personal belongings. We can’t be held responsible for loss or damage to personal belongings whilst on one of our trips. Details of an Insurance policy can be provided on request.

Liability Insurance

Arisaig Adventure ltd. holds public liability insurance, details of which can be provided upon request.

Under 18’s

On all trips under 18’s must be accompanied by a parent or legal guardian.

Your responsibilities

Adventure travel

Booking a trip is a sign of acceptance of the hazards involved in engaging in adventure activities and travel. It is your responsibility to ensure that your level of fitness and experience are suitable for your chosen trip. Arisaig adventure ltd. will endeavour to keep you informed of the requirements of the trip, if at any stage you feel that you do not have enough information on which to assess your suitability for the trip then it is your responsibility to request further information. Any itineraires or destinations offered are indicative only and will be offered as subject to the sea conditions and judgement of the guide. It is the objective of Arisaig adventure ltd. to deliver an enjoyable trip, we can not be held responsible for any loss of enjoyment due to changes in the itinerary, or adverse conditions.

Equipment

Arisaig Sea Kayak Centre will provide all specialist kayaking equipment. It is regularly checked and maintained. A kit list will be given to all participants prior to the trip, it’s important that you bring everything on this list as it directly relates to your enjoyment of the trip.

Medical conditions and dietary requirements

It is your responsibility to disclose any medical conditions that may affect the safety or enjoyment of yourself or any other trip member. It is also your responsibility to disclose any dietary requirements.

Cancellation due to improper conduct

We reserve the right to cancel your trip should we feel your actions are compromising the safety or enjoyment of other trip members. We also reserve the right to cancel your trip should an undisclosed medical condition compromise your safety or that of other trip members. In these circumstances the trip fee will not be refunded.

Complaints procedure

If you are unhappy about any aspect of your experience with Arisaig adventure ltd. then let us know as soon as possible and we will act to rectify the situation. We are a small company and as such take customer satisfaction very seriously.

If you want to make a formal complaint then this will be accepted in writing (email acceptable) no later than 14 days from the date of your trip. If a complaint is received later than this then we can’t guarantee a satisfactory settlement will be achieved.

Arisaig Adventure ltd. 28/01/2017

*Arisaig Adventure ltd. registered office address
The Annexe Gable House, 40 High Street, Rickmansworth, England, WD3 1ER

This Privacy Policy governs the manner in which Arisaig Sea Kayak Centre collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://www.arisaigseakayakcentre.co.uk/ website (“Site”). This privacy policy applies to the Site and all products and services offered by Arisaig Sea Kayak Centre.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Arisaig Sea Kayak Centre may collect and use Users personal information for the following purposes:

  • – To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • – To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • – To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • – To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Arisaig Sea Kayak Centre has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Arisaig Sea Kayak Centre
https://www.arisaigseakayakcentre.co.uk/
Arisaig Sea Kayak Centre Main Road Arisaig PH39 4NH
07858 214 985
arisaigseakayakcentre@gmail.com

This document was last updated on February 09, 2014